FAQ

Product Information

1. What types of products do you offer?

We specialize in high-quality equestrian apparel, tack, and horse care products. Our range includes accessories like air vests, all-purpose/close contact gear, apparel, attachments, bags, ball caps, bell boots, belly bands, belts, bit accessories, bits, blanket accessories, breastplates, breeches, bridle accessories, bridle bags, bridle parts, bridles, and brushing boots. Each product is designed to combine elegance with practicality for both everyday riding and competitive pursuits.

2. Are your products suitable for competitive riding?

Absolutely! Our products are performance-driven and ideal for competitive riders. From specialized show apparel to reliable tack, we ensure quality and durability to meet the demands of the equestrian sport.

3. How do I choose the right size for apparel or gear?

We provide detailed size charts for all apparel and gear on our product pages. If you need assistance, feel free to email us at [email protected] for personalized recommendations.

Shipping & Delivery

1. Where do you ship to?

We offer global delivery services to customers worldwide, excluding Asia and some remote areas. This ensures that riders everywhere can access our premium equestrian products.

2. What are your shipping options and costs?

We provide two shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx. Orders are processed in 1-2 business days, with delivery within 10-15 days after dispatch.
– Free Shipping: For orders over $50, we offer free shipping via EMS. Processing takes 1-2 business days, and delivery occurs within 15-25 days after dispatch.

3. How long does order processing take?

All orders are processed within 1-2 business days at our headquarters in Fort Worth, US. You’ll receive a confirmation email with tracking information once your order ships.

4. Are there any additional fees for international orders?

Yes, customs fees, import duties, or taxes may apply to international orders and are the responsibility of the recipient. These fees are not included in the order total.

Returns & Exchanges

1. What is your returns policy?

We offer a straightforward returns policy. Items may be returned within 15 days of receipt for an exchange or refund. Please ensure the products are in original condition. For details, contact us at [email protected].

2. How do I initiate a return?

To start a return, email our customer service team with your order details and reason for return. We’ll guide you through the process and provide instructions for shipping the item back to us.

3. Are all items eligible for return?

Most items are eligible, but they must be unused and in their original packaging. Some products, like personalized or hygienic items, may not be returnable for safety reasons. Check the product page or contact us for specifics.

Payment & Account

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

2. Is my payment information secure?

Yes, we use industry-standard encryption to protect your payment details. Your information is safe with us.

3. Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience.

Contact & Support

1. How can I contact customer service?

For any questions or support, email us at [email protected]. Our team is here to help you get the most out of your equestrian experience.

2. What are your business hours?

Our customer service team operates during standard business hours, Monday to Friday, 9 AM to 5 PM (US Central Time). We strive to respond to all inquiries within 24 hours.

3. Where is your company located?

Our headquarters is at 1143 Poe Lane, Fort Worth, US 76102. We’re proud to serve the global equestrian community from this location.